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IT solutions

Technology that keeps your business running

Infrastructure, security and our own software for companies that cannot afford downtime.

We talk plainly about costs before starting.

Our products

Software we build and support ourselves

We don't resell someone else's licence and disappear. What we put in your company, we keep running.

ISI Desk

Mesa de ayuda multicanal para equipos que responden de verdad

  • Tickets from email, web portal and Telegram in one inbox
  • SLAs that warn you before they're breached, not after
  • Customer portal with your brand and your domain
  • Rules that assign, escalate and reply on their own
ISI Desk ticket inbox showing the priority, status and age of every request

ISI Invoice

Facturación electrónica para tu empresa

  • Quotes, invoices and receipts with your own numbering
  • Electronic fiscal receipts, if you are an issuer
  • Online payments with your company's gateways
  • A portal where your clients see and pay their invoices
ISI Invoice invoice editor with the document preview next to the fields

Services

What it takes for technology to go unnoticed

Four areas we cover end to end, with the same team that answers the phone.

  • Cloud services

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    Migration, backup and managed servers.

    • Cloud migration without stopping operations
    • Backups that are verified, not just scheduled
    • Managed servers with 24/7 monitoring
    See the service
  • Cybersecurity

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    Perimeter protection, endpoints and audits.

    • Perimeter firewall and network segmentation
    • Antivirus managed centrally, not machine by machine
    • Regular audits of access and passwords
    See the service
  • VoIP telephony

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    PBX, extensions and calls over your network.

    • IP PBX with extensions and queues
    • Calls over your own network, no mobile required
    • Call recording and reporting
    See the service
  • Custom software

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    Systems built around how your team actually works.

    • Systems built around how you actually work
    • Integrations with what you already run
    • We maintain it — we don't build and leave
    See the service

Everything else

What keeps the day running

Beyond the four main fronts, this is what we handle without opening a project.

  • IT support

    A help desk for your team, with agreed response times and no single point of failure.

  • Infrastructure

    Cabling, switches, racks and wifi. What gets installed once and has to last ten years.

  • Hosting and domains

    Hosting, certificates and renewals. An expired domain costs more than the year of renewal did.

  • Connectivity

    Links, redundancy and VPN between branches. One provider going down can't stop operations.

  • Corporate email

    Migration, antispam and backup. On your domain, not a free account.

  • Audit and documentation

    What's installed, written down. That's what lets someone else maintain it if needed.

Our approach

Close by, with a name and a face

We've worked with Dominican companies for over two decades. We know what stopping an operation costs here.

  • 20+

    Years of operation

  • 120+

    Companies served

  • 99.9 %

    Platform availability

  • 2 h

    Average incident response

  • You're helped by someone who knows your network

    There's no call centre in between. Whoever answers has been in your office and knows how it's wired.

  • We take the problem on

    If the fault is with your internet provider, we're the ones who call them. A ticket isn't closed because the cause belongs to someone else.

  • Built so it doesn't happen twice

    Every incident ends with what caused it and what changed. Fixing without writing it down means fixing it twice.

Companies that trust us

Colegio DominicanoF.H.O.N.SSupermercado La Fuente FunHipermercado La FuenteConstructora LubaMega PlaxPABE ComercialLa PorteñaQUIAASASeguritecTransporte Turístico LealColegio DominicanoF.H.O.N.SSupermercado La Fuente FunHipermercado La FuenteConstructora LubaMega PlaxPABE ComercialLa PorteñaQUIAASASeguritecTransporte Turístico LealColegio DominicanoF.H.O.N.SSupermercado La Fuente FunHipermercado La FuenteConstructora LubaMega PlaxPABE ComercialLa PorteñaQUIAASASeguritecTransporte Turístico Leal

Shall we talk about what you need?

Tell us what you have running and what's failing. We reply with a diagnosis, not a catalog.

No commitment. We reply the same day.