The help desk your team will actually use
Email, web portal and Telegram in one inbox, with SLAs that warn you before they're breached and a portal carrying your brand.
What's included
Everything you need to reply on time
One single inbox
Email, portal and Telegram land in the same place. Nobody has to check three screens to know what's pending.
SLAs that warn you first
The alert arrives while the deadline can still be met, not after it's missed. A report that only counts past failures prevents none of them.
Portal with your brand
Your customers open and follow their tickets on your domain and under your logo, without seeing ours anywhere.
Rules that work on their own
Assign by category, escalate on time, answer the repetitive ones. What someone does by hand three times a day today.
Reports people understand
How many were resolved on time, how long first replies take and where things get stuck. Without building a separate dashboard.
Real email
It connects to your existing mail server. Customers keep writing to the same address and never notice the change.
Inside the product
How it feels to work in ISI Desk
01
Everything pending, in order
Tickets that arrive by email, portal or Telegram land in a single inbox, with their priority, status and how long they have been waiting in plain view. Overdue ones flag themselves.
02
The conversation, with context
Each ticket keeps the full thread, the internal notes the customer never sees, and the details of the person writing and their company. Replying, noting or forwarding is one click away.
03
You know how support is going
A dashboard with what is still unresolved, what is overdue and what is due today, plus the week’s trend. So you can spread the work before it piles up.
Who it's for
Three ways it already works
Internal IT support
The team reports from Telegram or the portal and stops interrupting over WhatsApp. Everything keeps a history and an owner.
Customer service
Companies that deliver a service and need to answer within committed deadlines, without losing an email among thousands.
Admin and HR
Access, equipment, permissions and time-off requests through the same flow, without inventing another system.
One price per agent, no per-channel charges
Billed annually, with agents included. Channels come with the plan, no extra charge.
See all plansIntegrations
It connects to what you already have
Your mail server, Telegram and your user directory. If you need it connected to something else, we build it.
Tell us what you needStart today and see how it works
Get your help desk running in minutes, or write to us and we'll build what your company needs.
No commitment. We reply the same day.