Terms of service

Scope

These terms govern the use of the services and products of Implementación Soluciones Informáticas (ISI), including the ISI Desk platform.

Your account and your credentials

Safekeeping of access credentials and two-step verification is the account holder's responsibility. ISI cannot recover a password for you: it can only start a reset that arrives in your inbox.

ISI does not access a client's account. Our tools contain no mechanism to act on your behalf or to view your information as if we were you.

What ISI staff can do to an account —suspend it for non-payment, close its sessions, or reset two-step verification when the holder asks after losing access— is visible to the holder, requires a stated reason and is permanently recorded.

Availability

We publish the status of our services at status.isi.com.do, including incident history. Specific availability commitments, where they exist, are agreed by contract.

Payments and renewals

• Amounts are set when you sign up and do not change during the current period.
• Upgrades are charged pro rata; downgrades take effect at the next renewal, because the current period is already paid for.
• Cancelling does not cut service immediately: it continues to the end of the paid period.

Your data

You can export your information at any time, including before you leave. We don't hold data hostage to hold on to clients.

Contact

For any question about these terms, write to info@isi.com.do.